I am having trouble logging into my account. What do I do? There are a few different solutions to your log-in problems:

• Check to make sure you're using the correct email address and password. Click the "Forgot Password" link. Fill in your email address and we'll send your password to the email address on file.
• Try logging-in after click here
• You may need to add us to your trusted sites. Click here for more information on this.
• You may have a blocked cookie. Click here for more information on cookies.
• Your security setting may be set too high. Click here for more information on browser security settings.

I did not receive my newsletter or winning email confirmation. How can I receive these? Click here for Friends List & Spam Filter Help

Do I need to purchase anything to become a member? No, the program is entirely free.

Can I participate in program with my Mac? Yes, if you are a Macintosh user, we welcome you to join the program.

Can I participate in the program on more than one computer? Yes, just make sure you are logged on to the computer you wish to use and that you log off when you are finished to prevent unauthorized access to your account.

If I share my computer with someone else, can we both participate in the program? Yes, but each individual will have to register separately. If you share a computer, make sure you are logged in to the right account before participating in activities in the program.

I signed up twice by accident. Can you combine my accounts? We're sorry, we cannot combine accounts. You may contact us and request that we delete an account at any time.

My address is not being accepted. Why? Only valid mailing addresses within the geographic area specified in our terms and conditions are accepted.

I forgot my password. How do I get it? Click the "Forgot Password" link. Fill in your email address and we'll send your password to the email address on file.

How do I access and make changes to my personal profile and shipping address? You may make changes to any of the information in your membership profile by visiting the "My Account" section of this site. Click on 'Edit Profile' and make any changes, then click Update Profile at the bottom of the page.

I have a question about the program who do I ask? Visit the contact us section of the site and submit your question.

What are System Notifications? These are notification emails that are generated and sent by the system automatically. (Such as: Winner Notifications and Prize Cancellations) For this reason, every member must provide a valid email address as a condition of membership. You can not opt out from System Notifications.

How do I know if I won a Contest? If you win, you will be notified via email, typically within 24 hours of the close of the Contest.

I just won a Contest ...how do I get my prize? Each contest will specify how the winner will get the prize. If you click on 'more info' on the contest page, you will see the words 'How Do I Get It?' and next to this you will see one of the following:

We ship For prizes we ship, we offer free shipping to valid mailing addresses within the geographic area specified in our terms and conditions. We will ship your prize to the address you listed in you member profile within 3-8 weeks from the closing of the Contest. If you need to update your mailing address, go to the "Edit Profile page in the My Account section.

You pick up For prizes you need to pick up, you will receive an email with the pick up details.

Is there any limit to the number of Contests I can win? If you win a contest, any entries in other contests that you placed prior to winning will remain eligible, but you will not be able to place additional entries in any of our other contests until 30 have passed.

How do I enter a Contest? First choose a Contest you are interested in entering (be sure that you are logged in so that you have access to enter). Then click to enter the contest. If any additional information is required to enter, you will be prompted to provide the relevant information. Once your entry is complete, you will receive a message on the contest page confirming your entry. .

I have a question about a Contest...who do I ask? Just submit your question via the Contact Us section of this site.